If you’ve never had massage therapy before. What should you expect:
a. Patient Assessment: your RMT will perform a comprehensive assessment based on history, observation, palpation, movement, neurology, referred sensation, and special tests as relevant.
b. Formulating a Treatment Plan: designing and implementing a treatment plan that is unique and curated for you!
c. Home Care: as effective as a massage is, your RMT wants to make sure that you have all the tools necessary to maintain the post massage relief you experience. Your RMT will give you stretches, techniques, strengthening exercises, lifestyle modifications and recommendations. It is for these reasons that your appointment is so much more than just a massage. It’s a pillar in your journey to a more holistic lifestyle.
Please wear what ever you are comfortable with. Always communicate with your therapist if you have any questions or concerns. Please fill our your online intake form before your first appointment with us.
1. Do you offer Direct Billing?
Yes, we do. Please have a look here to see if you insurance provider is on our list.
2. Do you do Pregnancy (Pre-Natal) Massage?
Yes, there is a special booking link for all pregnancy massages. Click here to book your pregnancy massage online.
We provide the option to use our special pregnancy pillow which will allow you to lay comfortably on your stomach for your appointment no matter how far along you are.
3. How does direct billing work?
For your first massage, you will fill in an intake form. We will need your Policy Number, ID Number (or Member Certificate Number), your Birthdate, name of the primary insurer if it isn’t you, and your full legal name.
4. Is there parking?
Yes, there is 2 hour max street metered parking, an easypark on Pender and Cambie, and free 2 hour parking in Tinsletown Mall Parking Garage on Carrall and Pender Street. Free parking outside our main st location
5. Do you offer gift cards?
Of course! Click here to easily purchase our e-gift cards online.
6. Where are you located?
Good Question! We have four downtown vancouver locations:
207 West Hastings Street, Vancouver, BC, V6B2N4
1160 Burrard Street, Vancouver, BC, V6Z2E8
2140 Main Street, Vancouver, BC
1558 W Broadway, Vancouver BC (South Granville)
70 W Cordova Street, Vancouver, BC
7. Do you book couples massage?
Upon special request. Please contact us via email [email protected]
8. Is there a waiting area?
Yes, we have seating outside of the treatment rooms. If the door says “in session” please have a seat outside and wait for your therapist to call you in.
9. How can I thank you?
Thank YOU! We value your choice to choose us for your wellness resource and support. Your feedback and loyalty means the world to us.
10. COVID-19 Precautions and Requirements
If you have a mask, please bring it. If not, we have plenty of single use PPE available. Your therapist will have that conversation with you before your treatment.
Patients and Therapists must wash their hands before entering the treatment space and after they leave.
To see the full list of our implemented protocols and restart plan please click the link below.
11. How can I book an appointment?
Please visit our online booking site by clicking here
You can also call us at 1-978-674-5857 and we’ll be happy to assist you.
12. What is your cancellation policy?
Unfortunately if you cancel your appointment for any reason within 24 hours you are liable to pay for the appointment. Your RMT reserves your spot, which if cancelled leaves a hole in their day. This reduces their income and take home pay so we need to ensure stable predictable income for each of our therapists. I hope you understand.